The position involves interviewing people via telephone and accurately entering responses into a computer-based data collection system. The questions typically involve a variety of business, health, political and economic issues. This job is relatively low stress, as it requires sitting, dialing phone numbers, data entry, and interacting with people on the phone. 100%

Home Requirements for this job include:

Personal Requirements for this job include:

The hours available are Monday, Tuesday, Wednesday, Thursday, Friday 4pm-9pm, Saturdays & Sundays 10am to 9pm.

You do not have to work every day listed above, or every hour listed above, but the minimum shift length is 3 hours. As a reminder, the job pays $11.00/hr. You can work as little as you want as long as your shift length is at least 3 hours.

The position requires a minimum commitment of at least 3 hours per week, with a maximum of no more than 25 hours per week.

Again, this job is performed offsite.

This job is NOT for LSU students.

We are looking to hire 15 strong applicants into this role.

The pay rate for this position is $11.00 an hour.

EEO Statement:

LSU is committed to diversity and is an equal opportunity / equal access employer.

Thank you! We look forward to meeting you!

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Additional Job Description:

Special Instructions:

Posting Date:

Closing Date (Open Until Filled if No Date Specified):

Additional Position Information:

Background Check – An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits – LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Essential Position (Y/N):

LSU is an Equal Opportunity Employer:

LSU believes diversity, equity, and inclusion enrich the educational experience of our students, faculty, and staff, and are necessary to prepare all people to thrive personally and professionally in a global society. We celebrate diversity and are committed to the principles of diversity and inclusion. We actively seek and encourage qualified applications from persons with diverse backgrounds, cultures and experiences. To learn more about how LSU is committed to diversity and inclusivity, please see LSU’s

and

. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact the Office of Human Resource Management (

).

COVID-19 Vaccine Protocol:

LSU requires the COVID-19 vaccine for all students, faculty, and staff or mandatory monthly testing. New employees must either submit proof of vaccination within three (3) days of their official start date, otherwise they will be entered into the mandatory monthly testing protocol beginning in November 2021.

HCM Contact Information:

Questions or concerns can be directed to the LSU Human Resources Management Office at 225-578-8200 or emailed HR@lsu.edu

The Enrollment Support Specialist assists the Student Advising team in their mission to guide students through the enrollment process for bachelors, masters, doctoral and certificate programs. The Enrollment Support Specialist will work as a part of the Student Services team, and in conjunction with the Enrollment Advising team, to support students through the new student orientation process . In this position, you will demonstrate the ability to work collaboratively in a team-focused environment to meet the needs of students and the Academic Partner.

Responsibilities:

Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.

• Manages mature, active pipeline of students.
• Communicate with students via phone, emails, chats and text regarding the Program.
• Guide prospective students through the enrollment process with the goal of helping them start their initial academic classes.
• Effectively follow departmental communication guidelines for all student prospects.
• Utilize database tools to efficiently track each interaction and the progress of all assigned student prospects.
• Achieve daily efficiency metrics pertaining to Speed to Completion, Call Volume, Talk Time, Quality interactions, and New Registrations as established by the Director of Student Services and/or the AD of Student Services
• Effectively communicate industry trends, quality of student prospects, and program updates for appropriate cross-functional and departmental team members.
• Actively participate in weekly meeting rhythms to discuss performance data, student concerns, at risk students and creative solutions to enhance program performance and conversions.
• May lead or contribute in a significant way in one or more aspects of an initiative or project.
• Conduct a self-audit to ensure efficiency and consistency of database.
• Monitor new student transition process to ensure effective communication in tandem with deadlines.
• Implement an email cultivation strategy designed to re-engage students prospects that have fallen to inactive statuses.
• Maintain minimum standard data base audit scores.
• Review previous term’s conversion metrics to forecast future enrollment metrics
• Update database system to reflect current/upcoming term information (email templates, enrollment periods, filters, etc.)
• Requires the ability to work a flexible schedule, including up to one evening per week and one Saturday per month to accommodate student, departmental and company’s needs.
• Identify at-risk students, manage the student hand-off and new student orientation process

Qualifications:

• 4-year degree from an accredited institution preferred, OR appropriate combination of education and experience
• Exemplary verbal and written communication skills.

As required by the Colorado Equal Pay Transparency Act, Pearson provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $19.00-$20.00 per hour. This position is not bonus eligible, and information on benefits offered can be found on our benefits website: https://pearsonbenefitsus.com/

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.